Privacy Policy
Last Updated: [Otc 20, 2025]
Welcome to Wibu.ai!
GEN A LIMITED ("we", "us", and/or "our") operates the Wibu.ai mobile and web applications, including www.wibu.ai (the "Apps" or the "Website"), and other related services (collectively, the "Services"). Wibu.ai is designed for global use, and we are committed to protecting your privacy. This Privacy Policy describes how we collect, store, use, and share information through our Services.
We care about the protection and confidentiality of your information. When you use the Apps, you may provide information during your interactions with the Wibu AI chatbot, create AI-generated content, post content, comment, and reply on posts. We process this information only as described in this Privacy Policy, such as to allow you to have individualized and safe conversations and interactions with AI chatbots and to allow your AI chatbot to learn from your interactions to improve your conversations. We may also use information about your visit and your character's content on our Website/Apps to promote our Services, but we will never disclose the content of your Wibu conversations for marketing or advertising purposes.
Any terms we use in this Policy without defining them have the definitions given to them in our Terms of Service. If you have any questions, please contact us at support@wibu.ai.
1. INFORMATION WE COLLECT
1.1. Information You Provide
Through your use of the Services, you may provide us with the following information:
a. Account Information: When you log in using Google, Apple, or Telegram, we receive information about the service you used to log in and — depending on your chosen account settings with these services — details about you, including your name, email address, or unique user identifiers.
b. Profile Information: We may ask you to provide your birth date, pronouns, and other basic profile information when you register for the Apps.
c. Messages and Content: This includes:
Messages you send and receive through the Apps
AI-generated content you create using our Services
Characters, storylines, and creative content you develop
Any content you post, share, or publish on the platform
d. Subscription and Payment Information: When you purchase subscriptions or credits, we collect:
Transaction history
Subscription status and tier
Payment method information (processed by our payment providers)
Credit balance and usage
e. Interests and Preferences: You may select conversation preferences, such as topics you would like to discuss, and communication preferences, such as the times of day you like to use the Apps. We also learn about your interests and preferences over time through your use of the Services to personalize your conversations and features.
f. Third-Party Information: If you provide us with personal information relating to a third party, including but not limited to a third party's voice and personal images, by submitting such information to us, you represent to us that you have obtained the consent of the third party in accordance with all applicable laws and regulations to provide us with their personal information for the respective purposes.
g. Copyright and Content Reports: When you report content issues or copyright concerns, we collect information about the report, including the reported content and your communications with us regarding the issue.
1.2. Information We Collect Automatically
We automatically log the following information about you, your computer or mobile device, your network, and your interactions over time with our Services and our communications:
a. Device and Network Data: This includes your computer's or mobile device's operating system, manufacturer and model, browser, IP address, device and cookie identifiers, language settings, mobile device carrier, and general location information such as city, state, or geographic area.
b. Usage Data: This includes:
How you interact with AI characters and content generation features
The types of content you create and engage with
Your interactions with the Services, links, and buttons you click
Page visits and time spent on different features
AI model usage and generation patterns
c. Content Creation Data: We collect metadata about the AI-generated content you create, including:
Generation timestamps
Content categories and types
Interaction patterns with AI models
Content performance metrics (views, engagement)
Our advertising partners may also use such technologies to collect limited information about your device and interactions with the Services, such as the links you click, pages you visit, IP address, advertising ID, and browser type, but they will never have access to your conversations with your Wibu AI, any AI-generated content, photos, or other content you submit through the Apps.
We and our service providers use cookies, scripts, or similar technologies to manage the Services and to collect information about you and your use of the Services. These technologies help us to recognize you, customize or personalize your experience, offer additional products or services to you, and analyze the use of our Services to make it more useful to you. Most internet browsers allow you to remove or manage cookie functions and adjust your privacy and security preferences. Please note, however, that disabling our cookies may mean that you may not be able to take full advantage of our Services.
2. HOW WE USE YOUR INFORMATION
2.1. General Principles Regarding Personal Data Processing
In accordance with this Privacy Policy, personal data are processed by GEN A LIMITED as a data controller in line with the basic principles named here:
Being in accordance with law and good faith
Being accurate and, where necessary, up-to-date
Being processed for specific, explicit and legitimate purposes
Being limited for the purpose for which they are processed and data minimization
Being stored for the period stipulated in the relevant legislation or required for the purpose for which they are processed
2.2. Use of Your Information
We use your information for the following purposes:
a. Operating and Administering the Services:
Legal Basis: Contractual necessity
Why and How We Use Your Information:
Providing and maintaining the content and functionality of the Services
Managing subscriptions and credit systems
Creating your account and profile
Responding to inquiries and troubleshooting
Managing our relationship with you
Categories of Information: All categories listed in Section 1
b. Providing the Core Functionality of the Apps:
Legal Basis: Contractual necessity
Why and How We Use Your Information:
Providing personalized AI chatbot experiences
Enabling AI content generation features
Storing and managing your created content
Syncing your Wibu history across devices
Processing and delivering subscription benefits
Categories of Information: All categories listed in Section 1
c. Content Moderation and Copyright Protection:
Legal Basis: Legitimate interests and legal obligations
Why and How We Use Your Information:
Reviewing reported content for copyright infringement
Processing DMCA takedown requests
Identifying and removing infringing content
Maintaining records of copyright violations
Preventing repeat infringement
Categories of Information: Messages and content, copyright reports, account information
d. Monitoring and Protecting the Services:
Legal Basis: Legitimate interests
Why and How We Use Your Information:
Preventing fraud, criminal activity, and misuse
Ensuring security of our IT systems
Detecting and preventing money laundering or financial crimes
Enforcing our Terms of Service
Categories of Information: All categories listed in Section 1
e. Analyzing Trends and Improving Services:
Legal Basis: Legitimate interests
Why and How We Use Your Information:
Aggregating and anonymizing personal information
Analyzing AI model performance and usage
Improving content generation algorithms
Developing new features and services
Categories of Information: Usage data, content creation data, device and network data
f. Marketing and Advertising the Services:
Legal Basis: Legitimate interests, Consent where required
Why and How We Use Your Information:
Sending service updates and feature announcements
Displaying targeted advertisements (excluding conversation content)
Conducting surveys and research
Categories of Information: Account information, device and network data, usage data (excluding conversation content)
g. Legal Compliance and Protection:
Legal Basis: Legal obligations, Legitimate interests
Why and How We Use Your Information:
Complying with legal obligations and regulations
Responding to legal requests and court orders
Protecting rights, privacy, safety, or property
Defending against legal claims
Complying with financial regulations and AML requirements
Categories of Information: All categories as required by law
3. HOW WE SHARE INFORMATION
3.1. Service Providers
We share your information with companies and individuals that provide services on our behalf:
Hosting and cloud storage providers
Payment processors for subscriptions and credits
Customer support services
Email delivery services
Analytics providers
Content delivery networks
We do not share the content of your Wibu conversations or AI-generated content for marketing or advertising purposes.
3.2. Professional Advisors
We may share aggregate information with professional advisors, such as lawyers, auditors, bankers, and insurers, where necessary in the course of professional services.
3.3. Advertising Partners
We share limited information about Website visitors with advertising partners for interest-based advertising. This includes:
Pages visited
IP address
Advertising ID
Browser type
We will never share:
Your Wibu conversations
AI-generated content you create
Photos or other content within the Apps
Personal creative works or characters
3.4. Authorities and Others
We may share information with:
Law enforcement when required by law
Government authorities for compliance purposes
Financial institutions for AML compliance
Courts in response to legal process
Third parties when investigating potential violations of our Terms
3.5. Business Transferees
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
3.6. Copyright Holders
When we receive valid copyright infringement claims, we may share:
Information about the allegedly infringing content
Account information of alleged infringers as required by law
Takedown notices and counter-notices as part of the DMCA process
4. HOW WE SECURE YOUR INFORMATION
We implement industry-standard security measures:
Encryption: All data transmitted is encrypted using SSL/TLS
Access Controls: Multi-layered security controls including firewalls and role-based access
Authentication: Secure password requirements and optional two-factor authentication
Monitoring: Continuous security monitoring and intrusion detection
Regular Audits: Security assessments and penetration testing
Your Responsibilities:
Protect your password and account credentials
Sign out when using shared devices
Report suspicious activity immediately
Keep your account information current
In the event of a data breach, we will notify affected users as required by applicable law.
5. WHERE WE STORE YOUR INFORMATION
Our Services operate globally. Your information may be stored and processed in:
The United States
Hong Kong
Other countries where we or our service providers operate
By using the Services, you consent to the transfer of information to countries outside your country of residence, which may have different data protection laws.
6. DATA RETENTION
We retain your information based on the following criteria:
Active Accounts:
Account information: Retained while account is active
Subscription records: 7 years for financial compliance
AI-generated content: Until you delete it or close your account
Usage logs: 2 years
Deleted Content:
User-deleted content: Removed within 30 days
Copyright-infringing content: Removed immediately upon valid notice
Backup copies: Purged within 90 days
Closed Accounts:
Basic account data: 1 year after closure
Financial records: As required by law (typically 7 years)
All other data: Deleted within 90 days
7. YOUR RIGHTS AND CHOICES
7.1. Opt-Out of Marketing Communications
You may opt out of marketing emails by:
Using the unsubscribe link in emails
Updating your communication preferences in account settings
Contacting support@wibu.ai
7.2. Opt-Out of Advertising
You can limit targeted advertising by:
Adjusting your browser cookie settings
Using browser privacy modes
Installing ad-blocking extensions
Opting out via industry tools (e.g., NAI, DAA)
7.3. Personal Information Requests
Depending on your location, you may request:
a. Access: Obtain a copy of your personal information b. Correction: Update inaccurate information c. Deletion: Delete your account and associated data d. Portability: Receive your data in a portable format e. Restriction: Limit how we use your information f. Objection: Object to certain uses of your data
To make a request:
Email: support@wibu.ai
In-app: Account settings > Privacy
Response time: Within 30 days
7.4. Content and Account Management
You can:
Download your AI-generated content anytime
Delete individual pieces of content
Export your conversation history
Close your account (Note: Subscriptions are non-refundable)
7.5. Regional Rights
European Economic Area (EEA) and UK:
Right to lodge a complaint with supervisory authorities
Enhanced data portability rights
Stricter consent requirements
California Residents:
Right to know what information we collect
Right to delete personal information
Right to opt-out of "sale" of personal information
Right to non-discrimination
8. USE BY MINORS
The Services are not intended for users under 18 years old
We do not knowingly collect information from minors
If we discover a user is under 18, we will:
Immediately terminate the account
Delete all associated data
Refund any active subscriptions (exception to no-refund policy)
Parents/guardians who believe their child has provided information should contact us immediately.
9. AI-GENERATED CONTENT AND PRIVACY
9.1. Content Creation Privacy
AI models do not retain individual conversation data
Generated content is associated only with your account
We do not use your creative content to train public AI models
Your characters and stories remain private unless you choose to share them
9.2. Content Rights and Privacy
You own the content you create
We don't access private content except for:
Technical support (with your permission)
Legal compliance
Safety and security reviews
Copyright infringement investigations
10. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically. When we make changes:
We'll update the "Last Updated" date
For material changes, we'll notify you via:
Email to your registered address
In-app notification
Prominent notice on our Website
Continued use after changes constitutes acceptance of the updated policy.
11. CONTACT US
For privacy-related questions or concerns:
Email: support@wibu.ai Mail: GEN A LIMITED SUITE C, LEVEL 7, WORLD TRUST TOWER 50 STANLEY STREET, CENTRAL, HONG KONG
We aim to respond to all privacy requests within 30 days.
Last updated